Case Study: Switchpoint
Switchpoint Community Resource Center is a non-profit organization in Washington County, Utah that has an emergency shelter, on-site food pantry, thrift store and a doggy daycare called Bed ‘n’ Biscuits. The Mission of SwitchPoint is to empower homeless families and individuals in Washington County by addressing the underlying cause of poverty and providing each client with an individualized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.
The Problem
As a non-profit food pantry that distributes food to hungry people, Switchpoint required client tracking for quickly checking clients in, ensuring that they’re properly registered, and logging their pickup as well as submitting aggregated data to grant providers. This was to ensure that the right people got the help they needed and that no person in need fell through the cracks of the system.
The Solution
After a few meetings with the COO, Kristen, we decided to use Zoho CRM to help them furnish and manage their client database across the different services provided.. Zoho Creator was also implemented as a front-end check-in system so that their staff was able to keep track of the new and existing clients who registered for the provision of services.
The Outcome
Switchpoint was able to streamline their intake and client management services, thus optimising their overall service provision. As a result of the new implementation, they were able to process over 17,000 food orders per year for 4,000+ families!